Cuba en el Alma

At Cuba en el Alma, we want your shopping experience to be as pleasant and simple as possible. That's why we offer clear and detailed information about our shipping and returns.

Shipping Times

• Production: 2-3 business days (This is the time we need to create your personalized products with love).
• Local Shipping (United States): 3-5 business days.
• International Shipping:
  • Europe : 3-7 business days.
  • Canadá: 3-7 business days.
  • Rest of the world: 7-20 business days.

Shipping Costs

Shipping costs will be calculated automatically during the purchase process and will be shown before you complete your order. The cost will vary depending on the destination and the total weight of the package.

Shipping Options

We offer different shipping options to suit your needs. You can choose the option you prefer during the purchase process.

Shipping Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can track your package in real time.

Returns

• Term: You have 14 days from the date of receipt of your order to request a return.
• Conditions: Products must be in their original condition, unused and with tags attached.
• Process: To request a return, please contact us through our contact form or send us an email to cubaenelalma@gmail.com . We will provide you with detailed instructions on how to make the return.
• Refund: Once we receive and verify the returned product, we will process your refund within 7 business days. The refund will be made through the same payment method you used to make the purchase.

Exceptions

• Personalized products are not returnable, unless they have a manufacturing defect.
• Original shipping costs are not refundable.

Additional Information

• Shipping times are estimates and may vary depending on location and time of year.
• We are not responsible for shipping delays caused by third parties (courier companies, customs, etc.).
• For international shipments, additional customs duties and taxes may apply, which will be the responsibility of the buyer.

Contact

If you have any questions or need more information about our shipping and returns, please do not hesitate to contact us here. We will be happy to assist you!