FAQs
Frequently Asked Questions - Cuba en el AlmaÂ
Here you will find answers to the most common questions about our products, shipments, returns, and more. If you don't find the answer you're looking for, please don't hesitate to contact us.
Products
What kind of products do you offer? We offer a variety of personalized products and exclusive designs inspired by Cuban culture, such as t-shirts, mugs, keychains, canvases, and more.
- Can I personalize any product? Yes, most of our products can be personalized with your own designs, images, or texts. Let your creativity fly!
- What is the quality of your products? We work with high-quality materials to ensure that our products are durable and resistant.
- How can I know which size to choose? Check our size guide on each product page to find the one that best suits your measurements.
- Can I request a custom design that is not in your catalog? Of course! Contact us with your idea and we will do our best to create an exclusive design for you.
Shipping
- How long does it take for my order to arrive? Shipping time varies depending on the destination and the type of shipping you choose. Check our "Shipping & Returns" page for more details. Here
- How much does shipping cost? Shipping costs are calculated automatically during the purchase process and vary depending on the destination and weight of the package.
- Can I track my order? Yes, once your order is shipped, you will receive an email with a tracking number so you can track your package in real time.
- What happens if my order is lost or arrives damaged? If your order is lost or arrives damaged, please contact us immediately so we can resolve the issue.
Returns
- Can I return a product? Yes, we accept returns within 14 days of receiving your order, as long as the product is in its original condition and unused.
- What products cannot be returned? Personalized products are not returnable, unless they have a manufacturing defect.
- How do I request a return? Contact us through our contact form or send us an email to cubaenelalma@gmail.com to request a return.
- How long does it take to process my refund? Once we receive and verify the returned product, we will process your refund within 7 business days.
Other
- How can I contact you? You can contact us through our contact form, send us an email Here or through our social networks.
- What payment methods do you accept? We accept [list the payment methods you accept, for example, credit cards, PayPal, etc.].
- How can I keep up with your news and promotions? Follow us on our social networks and subscribe to our newsletter to receive news and exclusive offers.
We hope this frequently asked questions page is helpful to you! If you have any other questions, please do not hesitate to contact us.